Returns & Exchanges at Ruffwear
If your gear isn't the perfect fit for your next adventure, we accept returns of clean, hair-free items in original packaging within 30 days of purchase. Our goal is to ensure you and your canine companion are fully equipped with high-performance gear that lasts.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Prepare the Gear
Ensure the product is clean, free of dog hair, and has all original tags attached before placing it in the shipping box.
Print and Ship
Download your prepaid shipping label, affix it to the package, and drop it off at any authorized carrier location.
Refund Processing
Once our warehouse inspects the returned gear, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing